At a Glance
Client profile: International travel assistance provider.
Use Case
International travel assistance provider needed a central web platform to manage medical services and assistance for international travelers. Enacment implemented the operational platform and customer-facing portal for service registration, coverage validation, certificate access, and traveler support across geographies.
What Was Slowing the Operation Down
The challenge was to digitalize operational workflows. The company required a digital infrastructure to handle service registration, validate coverage, and provide users with an accessible point of contact from various geographical locations.
Conventional management methods often hindered the traceability of active services and fluid communication between the traveler and the care center. To improve operational efficiency, it was necessary to reduce reliance on fragmented processes and centralize information into a single portal.
What We Built
Operational Management: Digital control of assistance certificates and service records
User Access: Interface for travelers to consult coverage information and emergency contacts directly
Internal Administration: Tools for the team to manage the database and oversee the validity of services provided
The platform was designed to consolidate service information and coverage databases
A web structure focused on availability was utilized, ensuring that access remained functional under various international connectivity conditionsResults
Digital: Certificate issuance
Cloud: Service availability
Digitalization of assistance certificate issuance and consultation
Optimized access to critical information for travelers abroad
Establishment of a technological base for service management across multiple geographiesRelated Services
Custom software
Process automationProject Scope
Due to the nature of the service, the system was designed under high availability criteria. The scope focused on the operational management platform and the customer-facing portal, without intervening in the external medical network.
Why It Matters
International assistance operations need information to stay available across locations and service moments. Enacment's custom software and process automation enabled digital certificate issuance and cloud-based service availability.
