At a Glance
Client profile: Multi-site self-storage operator in Mexico.
Use Case
A multi-site self-storage operator needed one employee hub for communication, payroll access, vacation requests, and legal workflows. Enacment created a centralized web and mobile intranet so HR, payroll, legal, and employees could work from shared processes instead of emails, chats, and manual follow-up.
What Was Slowing the Operation Down
Handling vacation requests, accessing payroll invoices, and managing legal contracts relied on emails, chats, and manual follow-ups. This fragmentation created administrative bottlenecks and a lack of visibility for employees regarding the status of their requests.
Isolated tools did not allow for clear traceability or immediate access from the field. Branch staff depended on asynchronous responses from the central office, and the lack of a structured document repository increased the operational load for manual searching and information distribution tasks.
What We Built
HR Self-Service: Module for requesting and approving vacations and leaves with built-in workflow logic
Payroll Document Management: Centralized access to payroll invoices for every employee
Legal Module: Tools for managing and consulting the operation's legal contracts
Internal Communication Channel: A unified space for organizational announcements and connection
Omnichannel Access: Implementation across Web, iOS, and Android to ensure access in any work environmentResults
3: Access channels (Web, iOS, Android)
3 Areas: Integrated HR, Payroll, and Legal workflows
Single Hub: For employee self-service and internal communication
Reduced Friction: Employees manage administrative tasks directly from their devices
Traceability: HR and Legal departments have visibility into the status of requests and documentsRelated Services
Custom software
Process automationProject Scope
Specific metrics regarding time reduction remain confidential, although the platform was adopted across the various organization sites.
Why It Matters
Internal operations improve when routine employee requests stop moving through informal channels. Enacment's custom software and process automation delivered 3 access channels, integrated HR, payroll, and legal workflows, and created a single hub for employee self-service and communication.
