Executive Summary
We designed and implemented an operational intranet that centralized fragmented administrative workflows (HR, payroll, and legal) into a single platform accessible via web and mobile. The solution allowed employees of a self-storage operation in Mexico to manage requests and consult documents autonomously, reducing dependence on informal communication channels and manual processes.
Organization Type and Context
The client is a multi-site self-storage operator in Mexico. The organization required an efficient way to keep its distributed teams connected across multiple locations, ensuring that both field and administrative staff had access to the same tools and information sources.
The Challenge
Handling vacation requests, accessing payroll invoices, and managing legal contracts relied on emails, chats, and manual follow-ups. This fragmentation created administrative bottlenecks and a lack of visibility for employees regarding the status of their requests.
Why the Previous Approach Fell Short
Isolated tools did not allow for clear traceability or immediate access from the field. Branch staff depended on asynchronous responses from the central office, and the lack of a structured document repository increased the operational load for manual searching and information distribution tasks.
The Solution
Enacment developed a multi-workflow intranet with the following capabilities:
HR Self-Service: Module for requesting and approving vacations and leaves with built-in workflow logic.
Payroll Document Management: Centralized access to payroll invoices for every employee.
Legal Module: Tools for managing and consulting the operation's legal contracts.
Internal Communication Channel: A unified space for organizational announcements and connection.
Omnichannel Access: Implementation across Web, iOS, and Android to ensure access in any work environment.Systems and Integrations Involved
The solution was built using a web application architecture along with mobile applications for iOS and Android. The infrastructure integrated approval logic and internal workflows for centralized document management and administrative process synchronization.
Outcome and Impact
The result was the consolidation of a single operational hub. Key benefits included:
Reduced Friction: Employees manage administrative tasks directly from their devices.
Traceability: HR and Legal departments have visibility into the status of requests and documents.
Centralization: Consolidation of transactional processes into a single operational layer.Constraints or Caveats
Specific metrics regarding time reduction remain confidential, although the platform was adopted across the various organization sites.
What This Case Proves
This case demonstrates Enacment’s ability to transform fragmented back-office workflows into a structured digital product, focused on the internal user experience and the company's operational efficiency.
