At a Glance
Client profile: Eco-friendly automotive services provider.
Use Case
Eco-friendly automotive services provider needed a booking and payment flow for waterless car detailing. Enacment built the digital channel so customers could choose location, review availability, reserve service, and complete payment with less manual coordination from the provider.
What Was Slowing the Operation Down
The objective was to enable a digital channel allowing customers to perform autonomous bookings. The system had to address location validation, real-time availability checks, and the integration of a payment flow to confirm services.
Managing through unstructured channels limited responsiveness and efficiency in order taking. The absence of an online booking tool made it difficult to synchronize user demand with the service's operational capacity.
What We Built
Location Selector: Validation of the area where the service is requested
Service Catalog: Visualization of detailing products and options based on vehicle type
Schedule Management: System showing available slots to book the service
Payment Module: Integration of tools for transaction processing
Booking Engine: Logic for managing appointments and service timesResults
Digitalized: Booking Workflow
Automated: Availability Management
The implementation resulted in the digitalization of the booking workflow, allowing the company to centralize its offerings and availability
This facilitated the purchasing process for the end user and professionalized access to the organization's servicesRelated Services
Custom software
Process automationProject Scope
The platform's scope is subject to the coverage zones defined by the company and the technical availability of its teams.
Why It Matters
On-demand automotive service works when availability and booking stay clear for the customer. Enacment's custom software and process automation supported a digitized booking workflow and automated availability management.
